We respect our customers and understand that you are concerned about privacy and personal information use. We consider the information you choose to share with us personal and confidential. We explain our information practices to show you our commitment to protecting your privacy.
The Information We Collect
At the time you register on our site, make a purchase request, or agree to participate in a promotion, we collect and store the following types of information:
Credit/Debit Card Information
This information is required in order to process your order. We may also use this information to customize your experience using our website.
We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. In such circumstances, we will ask for the recipient’s name, mailing address, billing address, telephone number, and e-mail address.
We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey.
We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics and marketing company. Although these companies log the information coming from our site on our behalf, we authorize how that data may or may not be used.
Our website analytics company uses this data in the aggregate to determine how visitors use our site so we can improve website experiences. In addition, this information is used better to serve you with appropriate and relevant marketing offers.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. The login cookies will be removed if you log out of your account.
The Way We Use Information
Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products that best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, statistically analyze site usage, improve our content and product offerings, and customize our site’s content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new products, services, and promotions. We may ask you to provide us with additional information regarding your personal or business interests, experience, or requests, which we may use to customize our products and services for you.
The email addresses that we collect are used by us to contact consumers for marketing purposes, and Frenchy’s Stone Crab & Seafood Market will not share this information with other organizations for commercial purposes.
When you supply us with your postal address or phone number online, you may receive periodic mailings or phone calls from us. If you would rather not receive such offers, just call or write to let us know.
If you place a request for products or services, we use your personal information to ship your order.
We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law requires or if we otherwise consider it necessary to maintain service and improve our products and services.
We may use your IP address to help diagnose problems with our servers, to manage our website, and to enhance our site based on the usage pattern data we receive.
We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take steps to protect the information we have about you, including the following: We update and test our technology regularly to improve the protection of customer information.
Changes To Our Policy
For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
By using our website, you consent to the collection and use of this information in the manner we have described above. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.